Simply browse our collections, select the item you wish to purchase, choose any customization options (such as size), and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the steps to complete your purchase.

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options that are displayed at checkout.

We begin processing orders as soon as they are placed. If you need to cancel or make changes, please contact us as soon as possible at +40724 279 968. While we will do our best to accommodate your request, cancellations or modifications may not be possible once the order is in progress.

Processing times typically take 2-3 business days. After your order is processed, delivery times depend on your chosen shipping method and location. For more details, please refer to our Shipping Policy.

Yes, we offer international shipping to select countries. Shipping fees and delivery times will vary based on your location and will be calculated at checkout.

Once your order has shipped, you will receive a confirmation email with tracking information. Use the link provided to track your package directly through the carrier.

We accept returns within fourteen (14) calendar days after the products have been delivered to you for items that are in their original condition and packaging. For full details, please refer to our Returns & Exchanges Policy.

To initiate a return or exchange, please contact our customer service team at +0724 279 968 with your order number and details. We will provide instructions for returning your item.

Unfortunately, custom-made or personalized items are non-returnable. Please carefully review your custom order details before confirming your purchase.

We provide a detailed Size Guide to help you measure your ring size at home. If you are unsure, we recommend visiting a local jeweler for professional sizing.

Our jewelry pieces are made from materials such as gold or platinum, which are generally hypoallergenic. However, if you have specific metal sensitivities, please contact us for more detailed information about the materials used in a particular item.

We’ve outlined detailed care instructions for various materials in our Product Care Guide. Proper cleaning and storage can help preserve the beauty and longevity of your jewelry.

Yes, all Galer jewelry comes with a 24 month warranty against manufacturing defects. For more information, please refer to our Warranty and Repairs Policy.

If your jewelry requires a repair, whether under warranty or not, please contact our customer service team with your order details and a description of the issue. We will provide you with the next steps for sending your item to us for repair. You can also review our Product Repair Policy for more details.

Yes, we offer custom design services! Whether it’s a personalized engraving or a completely bespoke piece, we are happy to help bring your vision to life. Please contact us at office@galerjewelry.com or + 0724 279 968 to discuss your custom project.

Custom orders typically take 3 to 6 weeks to complete, depending on the complexity of the design. We will provide you with an estimated timeline when your order is confirmed.

Yes, we offer elegant packaging with every purchase. You can also add gift wrapping during checkout for an additional fee if you would like your order wrapped.

Yes, we offer digital gift cards that can be purchased directly from our website and used toward any purchase.

You can reach our customer service team at office@galerjewelry.com or + 40724 279 968 . We’re here to help with any questions, concerns, or feedback you may have.

Yes, ordering on Galerjewelry.com is safe. Our store is powered by Shopify, one of the most secure and trusted e-commerce platforms worldwide. Shopify ensures that all transactions are encrypted using SSL (Secure Socket Layer) technology, protecting your personal and payment information. Additionally, Shopify is PCI DSS compliant, meaning it meets strict security standards for handling card payments.

At Galer.ro, we also use trusted payment gateways, offering secure options like credit/debit cards. Your data is never stored or shared with third parties, ensuring a safe and reliable shopping experience.

If you need extra help or advice about your purchase, you can make an enquiry through our contact form, contact Client Care at + 40724 279 968 or Email Us.

If you are buying goods for delivery to an international address, we
deduct RO VAT (19% where applicable) from the product price and you are
responsible for any relevant taxes, customs and duties on the order, in
accordance with the relevant country’s import laws.