At Galer, we create high-quality jewelry that is designed to last. However, we understand that over time, wear and tear can occur. To keep your jewelry looking its best, we offer a repair service for eligible items. Please review the details of our repair policy below.

1. Eligible Repairs

We offer repairs for Galer jewelry that has been purchased directly from our website or from authorized retailers. Our repair services cover the following:

1. Broken clasps or closures

2. Missing stones (if the original stones are available)

3. Resizing (where applicable)

4. Replacing damaged components

2. Repair Fees

The cost of repairs depends on the nature of the damage and whether the repair is covered under our warranty. Repairs for issues covered by our warranty (see below) will be completed free of charge. For non-warranty repairs, a repair fee may apply. The fee will be communicated to you before any repair work begins.

3. Warranty Repairs

All Galer jewelry is covered by a 24 month warranty from the date of purchase. This warranty covers manufacturing defects but does not cover damage caused by misuse, accidental damage, or general wear and tear. If your item is eligible for a warranty repair, the repair will be free of charge. Proof of purchase is required to process any warranty claim.

4. Non-Warranty Repairs

If your jewelry is outside the warranty period or the damage is not covered by the warranty (e.g., accidental damage or wear and tear), we are happy to offer repair services for a fee. Please contact our customer service team for a repair quote.

5. How to Request a Repair

To request a repair, please follow these steps:

1. Contact our customer service team at [insert contact information] with your order number (if applicable), a description of the damage, and photos of the item.

2. Our team will assess the damage and provide you with repair options and an estimated cost (if applicable).

3. If you choose to proceed, we will provide instructions on how to ship your item to us for repair.

6. Repair Timeframe

Repairs typically take 14 to 60 business days to complete, depending on the complexity of the repair. We will keep you updated throughout the process and notify you once your item has been repaired and is ready for return shipping.

7. Shipping for Repairs

1. Domestic Repairs: Customers are responsible for shipping their items to us for repair. We recommend using a trackable shipping service and purchasing shipping insurance, as Galer is not responsible for items lost in transit. Return shipping after the repair is completed will be covered by Galer for domestic orders.

2. International Repairs: For international customers, you are responsible for both sending and return shipping costs for repairs. Please be aware that customs duties or taxes may apply when shipping items internationally for repair.

8. Damaged Beyond Repair

If, upon inspection, we determine that your jewelry is damaged beyond repair, we will notify you and discuss possible options, such as replacement (if available) or returning the item to you.

9. Contact Information

If you have any questions or concerns regarding repairs, please feel free to contact us at + 40724 279 968. We are here to help you restore your Galer jewelry to its best condition.