At Galer, your trust and satisfaction are our top priorities. We are committed to ensuring a safe and secure shopping experience by protecting your personal information, safeguarding your transactions, and providing a transparent resolution process for any issues that may arise.

1. Data Privacy and Security

We take the privacy and security of your personal information very seriously. Our website uses industry-standard encryption and secure communication protocols (SSL) to protect your data during transmission. All payment information is processed through secure third-party payment gateways and is not stored on our servers.

For more details on how we handle your personal data, please review our Privacy Policy.

2. Safe Transactions

We use secure payment gateways to ensure that your transactions are safe. Our platform is designed to prevent fraud and unauthorized access, and we monitor all transactions for any suspicious activity. If we detect any unusual behavior, we may contact you to verify your order to ensure that it is authorized.

3. Purchase Protection

Every purchase made through Galer is protected. In the unlikely event that there is an issue with your order, such as receiving the wrong item, a damaged product, or an item not being delivered, we offer the following protection measures:

1. Damaged or Defective Products: If your jewelry arrives damaged or defective, please contact us within [X] days of delivery. We will work with you to replace the item or issue a refund.

2. Incorrect Orders: If you receive the wrong item, please notify us as soon as possible, and we will correct the error at no additional cost to you.

3. Non-Delivery: If your order has not been delivered within the estimated shipping timeframe, please reach out to our customer service team. We will investigate the issue with the shipping carrier and take the necessary steps to resolve it.

4. Secure Returns and Refunds

If you are not satisfied with your purchase and wish to return or exchange an item, we offer a secure return process as outlined in our Returns & Exchanges Policy. Any refunds will be processed securely through the original payment method, ensuring that your financial information is kept safe.

5. Identity Verification

To prevent fraud and unauthorized access, we may occasionally request identity verification in cases of suspicious activity or for high-value purchases. This is to ensure the security of both our customers and our business.

6. Customer Support

We are here to help. Our dedicated customer service team is available to assist you with any questions or concerns you may have. Whether you need help with an order, a return, or a general inquiry, we are committed to providing prompt and courteous support.

7. Fraud Prevention

We actively work to prevent fraud by monitoring transactions and identifying any suspicious activity. If we suspect fraud or unauthorized use of a payment method, we reserve the right to cancel the transaction and contact the appropriate authorities.

8. Dispute Resolution

If any issues arise during your shopping experience, our team will make every effort to resolve them promptly. We encourage you to contact us directly if you encounter any problems, and we will work to find a satisfactory solution. If a dispute cannot be resolved through our internal processes, it may be subject to the jurisdiction outlined in our Terms of Service.

9. Continuous Improvement

Galer continuously reviews and updates its security measures and customer protection policies to ensure that we are providing the highest level of service and protection to our customers. Your feedback is always welcome, as it helps us improve our practices and serve you better.

Contact Information

If you have any questions or concerns regarding this Customer Protection Policy, please contact us at +40 734 765 898.